Frequently asked questions

Free customer service: 109 Paid customer service: 0811 Information about company services: 0(509)001812 O! 0(997)001812 Megacom 0(778)001812 Beeline Internet technical support: 0(707)680404 O! 0(221)680404 Beeline 0(312)680404 Kyrgyztelecom 0(558)680404 Mega +996 558 68 04 04 (WhatsApp online chat) Telephony technical support (repair bureau): +996 312 68 14 14

OJSC Kyrgyztelecom offers the following services: Internet IPTV Telephony Co-Location Hosting Call Center Cable duct rental Communication channel rental Fiber optic cable rental Power line rental, etc.

Payments for OJSC Kyrgyztelecom services are accepted: At Kyrgyztelecom Service Centers (cash) At Kyrgyz Post offices (cash) Via bank transfers Through electronic payment terminals Through electronic wallets

Payment systems for Kyrgyztelecom services: Optima24 BM Technologies AGSM BakAi DemirBank DCB 360 ELCART Mobile MegaPay Oңoy Pay24 Quickpay Tillabuy

Upon signing a contract, the subscriber is assigned a unique account number, which is specified in the contract. Alternatively, call the customer service at 1812.

Banking details for transfers: OJSC Kyrgyztelecom Kyrgyz Republic, 720000 Bishkek, Chui Ave., 96 TIN: 02102199410075 OJSC RSK Bank Account: 1299003150021869 BIC: 129001 OKPO: 1211803

Equipment provision terms: Installment plans for 3, 6, or 12 months For purchase (check with Service Centers) Under safekeeping

To connect, submit an application on www.kt.kg, call customer service at 1812, or visit a Kyrgyztelecom Service Center at your location.

Connection cost: Free.

Costs are determined individually. For details, call 1260 (for corporate clients).

Required: Passport and a copy of the passport

Required (originals and copies): Certificate of registration with the Ministry of Justice TIN registration card Property ownership documents: purchase/sale agreement, donation, inheritance, or lease agreement Passport of the company head (copy with 3 pages: photo, residence, signature) Banking details (TIN, MFO, account number, tax authority code, legal address, district, bank, OKPO code) For details, call 1260 (for corporate clients).

Visit www.kt.kg, go to the “Balance Check” section, enter your account number, call customer service at 109 or 1812, or visit a Service Center.

“Zhygralai” tariff: 30 Mbps – 590 KGS 50 Mbps – 790 KGS 70 Mbps – 960 KGS 100 Mbps – 1,500 KGS “Zhygralai with IPTV” tariff: 30 Mbps – 750 KGS 50 Mbps – 960 KGS 70 Mbps – 1,100 KGS 100 Mbps – 1,600 KGS

Tariffs are determined individually. For details, call 1260 (for corporate clients).

Submit an application on www.kt.kg, call customer service at 1812, or visit a Service Center.

Submit an application on www.kt.kg, call customer service at 1812, or visit a Service Center.

Channels by genre: News Entertainment Sports Kids Educational Music Movies

Over 170 channels and 15 online cameras with views of Kyrgyzstan’s landmarks.

Submit an application on www.kt.kg, call customer service at 1812, or visit a Service Center.

Connection (one-time payment): 627 KGS Monthly subscription fee: 104 KGS

Connection (one-time payment): 855 KGS Monthly subscription fee: 159 KGS

Required (originals and copies): Passport with permanent residence registration Property ownership documents: purchase/sale agreement, donation, inheritance, or power of attorney

Required (originals and copies): Certificate of registration with the Ministry of Justice TIN registration card Property ownership documents: purchase/sale agreement, donation, inheritance, or lease agreement Passport of the company head (copy with 3 pages: photo, residence, signature) Banking details (TIN, MFO, account number, tax authority code, legal address, district, bank, OKPO code)

Check on www.kt.kg, call customer service at 109 or 1812, or visit a Service Center.

For services like caller ID, call forwarding, auto-redial, outgoing call restriction, or international call password, visit a Service Center with your passport.

For services like caller ID, call forwarding, auto-redial, outgoing call restriction, or international call password, visit a Service Center with a letter from the organization.

Visit www.kt.kg, go to the “Balance Check” section, enter your account number, call customer service at 109 or 1812, or visit a Service Center.

Visit a Kyrgyztelecom Service Center at your location.

Visit www.kt.kg, go to the “Feedback” section, or call 1204.

Block of 4 IP addresses: 680 KGS Block of 8 IP addresses: 1,280 KGS Block of 16 IP addresses: 2,240 KGS For details, visit www.kt.kg in the “IP Address Provision” section or contact Service Centers.

Available spaces for rent are divided into three groups based on liquidity: High liquidity: Premises that can be rented quickly, ready for immediate occupancy, requiring no repairs, with separate access, suitable floor levels, allowing reconfiguration without additional approvals, accessible driveways, and amenities (bathroom, hot/cold water, heating). Low liquidity: Premises that require minor repairs, allow reconfiguration with additional approvals, lack separate access, driveways, or amenities. Non-liquid: Premises with no potential tenants due to poor condition, located in basements or remote areas, requiring major repairs (roof, windows, doors).

List of documents for concluding a real estate lease agreement?

The process begins with a written request from a potential client via mail or fax. The request is reviewed within 3 working days to confirm the technical feasibility of leasing the object(s) per the applicant’s requirements. Processing the received application Inquiry about availability Technical specifications are sent to the Property Valuation and Expertise Center (independent valuation company) to determine the market rental rate. If leasing is feasible, the applicant receives a draft agreement, necessary appendices, and a commercial proposal for review. Upon client confirmation, the agreement is prepared and coordinated with the client and within Kyrgyztelecom, along with an order form (listing objects and rental prices). From the date of signing the lease agreement and the transfer act, mutual settlements begin (monthly invoices for rent, utilities, security, electricity).